1.1. These general terms and conditions of sale shall apply to the purchase of
“Priyadarshini Rao” brand products (hereafter the “Products”) via e-commerce
website www.PriyadarshiniRao.in (hereafter the “Site”) The Site, which is the
property of M/s PNR Clothing, with GST Number: 27AADPR9396M1ZP
1.2. Any communication by the Client in connection with and/or in relation to the
purchase of the Products, including any notifications, claims or requests concerning
the purchase and/or delivery of the Products or exercising the right to cancel, etc,
shall be sent to the Seller at the addresses set out on the Site and in accordance with
the procedure also set out on the Site or to the e-mail address:
1.3. All purchases are regulated by the general terms and condition of sale published
on the Site at the time the order is submitted by the Client.
1.4. The Site deals in retail sales and as such is designed for the exclusive use by
1.5. On submitting the order, the Client agrees that the confirmation of the order
information shall be sent by e-mail to the address provided by the same during the
site registration or purchase process.
2. Product features and availability
2.1. The products are sold by the Seller with the features described on the Site and in
accordance with the general terms and conditions of sale published on the Site at the
time of the order, excluding all other terms or conditions.
2.2. Sales prices, the Products sold on the Site and/or the characteristics of the
same, are subject to change without notice. The Client is therefore advised to check
the actual prices before submitting the purchase order
2.3 The Site can be accessed from all over the world. However, the Products
available on the Site can only be purchased by users who request delivery within
India. If the client wishes a delivery overseas, s/he may please write to
4. Product selection and purchasing procedure
4.1. The Products displayed on the Site can only be purchased by selecting the
relative Products and adding them to your virtual shopping cart. The Client will be
asked the delivery address for the Products chosen, the billing address and, a
telephone number on which the Client can be contacted in relation to the purchase
4.2 The Client will be shown a summary of the order to be processed, and confirm
the order by pressing the "Place Order" button. The Client will also be asked to
select a delivery option and a payment method from those available. The Seller
reserves the right to check the personal details provided by the Client for accounting
and administration purposes.
5. Delivery and acceptance of goods
5.1. Whilst the Site generally states whether or not Products are available and the
relevant delivery times, such information is purely indicative and under no
circumstances binding on the Seller.
5.2 The Seller undertakes to do everything within its power to comply with the
delivery times given on the Site and, in any event, to deliver within a maximum of 14
(fourteen) days from the day after the Client places the order, unless otherwise
specified. If the order cannot be processed by the Seller, as the Product ordered by
the Client is not available, even temporarily, for delivery, the Seller shall notify the
Client and refund the amount already paid.
5.3. The Products ordered by the Client shall be delivered according to the method
chosen from those available and listed on the Site when the order was placed. The
Client undertakes to promptly check, within and no later than 3 (three) days of receipt
of the Products, that the delivery is correct and includes all and only the purchased
Products, and to notify the Seller, within this deadline, of any faulty products received
or any discrepancy between the order and the goods actually received; failure to do
so will infer that the Products shall be deemed as accepted. In the event that the
packaging or boxing of the Products ordered by the Client reaches its destination
visibly damaged, the Client is invited to refuse to accept the delivery from the courier
or accept the delivery “with rights reserved”.
6. Prices, shipping costs, customs duties and taxes
6.1. The price of the Products on sale is that indicated on the Site at the time the
order is placed by the Client. Product prices shown on the site are inclusive of the
costs of standard packaging, VAT (where applicable) and any indirect duties (where
applicable), and are inclusive of shipping costs.
6.2. Sales periods and relative discounts may differ according by the time of season
or the promotions planned in individual markets,
7.1. Payment for Products purchased on the Site shall be made strictly simultaneous
to the order confirmation sent by the Seller to the Client. The Client expressly agrees
that performance of the contract by the Seller will commence the moment the price of
the purchased product/s is credited to the Seller’s bank account.
7.2. Payments for orders placed on the Site can be paid for by credit card, or via
PayPal at the conditions provided below. The Seller may also allow other payment
methods, as seen in the specific payment section on the Site.
7.5. The invoice/tax records relating to the purchase will be sent to the Client in
electronic format, to the e-mail address provided by the Purchaser during the
registration process, or attached to the purchased product in paper format, in all other
8. Seller's legal warranty of conformity, reporting of non-conformities and
interventions under warranty.
8.1. The Seller, provides Clients with a warranty that the purchased products are free
from material or manufacturing defects, and conform to the descriptions published on
the Site. Warranties are not applicable when Products have been used or washed in
an inappropriate manner, without following the instructions/warnings provided by the
Seller and/or the Owner of the product, on the information leaflets, tags or labels.
8.2. The Client is required to report any defects and non-conformities of the products
within and no later than 2 days of acknowledging the same, with an online request,
sending an email to the Customer Care Service addressed to :
8.3. On receiving the request and related documentation, the Seller shall assess the
defects and non-conformity reported by the Client, and shall, at its own discretion,
decide whether to grant authorisation for the Products to be returned, responding to
the Client via e-mail to the address provided by the Client when registering with the
site or placing the order; this e-mail will include the form with the "Returned Product
Code". Authorisation to return the Products shall, under no circumstances, infer
acknowledgement of the defect or non-conformity; this aspect will be assessed once
the Products have been returned.
8.4. If the Seller is required to refund the Client for the price paid, the refund will be
effected, where possible, using the same payment method used by the Client to
purchase the product, or by bank transfer.
10. Right of Withdrawal
10.1. The Client shall have the right to cancel any order concluded pursuant to these
general terms and conditions of sale for any reason, without having to provide any
explanation and without incurring any penalty, within three days from the time that the
Products ordered are received.
10.2. To exercise the cancellation, the Client shall send a request to the Seller within
the indicated deadline via the area Return /Refund on the website.
10.3. If the Products have not been sent to the Client, the withdrawal shall be
intended as exercised the moment the Seller receives the withdrawal request from
the Customer for the entire order addressed to estore@Priyadarshini Rao.in
10.4. The Seller will arrange for the products to be picked up from the Client through
10.5. In order for the withdrawal right to be validly exercised, the Products shall be
delivered, or otherwise sent, to the Seller fully intact (with no signs of wear, abrasion,
nicks, scratches, deformation, etc.), complete with all parts and accessories (with
unaltered labels still attached to the product), accompanied by any instructions/notes/
manuals supplied, the original packaging and packing and the original warranty, if
any. Failure to observe this requirement means the Client will forsake his right to a
refund. To this purpose, it is highly recommended to use the original packaging of the
Products plus further protective packaging that will keep them intact and protect them
from writing or labels.
11. Intellectual Property Rights
11.1. The Client acknowledges that he or she is aware that all trademarks, names
and other distinctive signs as well as any names, images, photographs, written text or
graphics used on the Site or relating to the Products are and remain the exclusive
property of PNR Clothing and/or its assignees, with no rights arising on the part of the
Client in relation to the same as a result of access to the Site and/or purchase of the
12. Protection of Client Personal Data
12.1. In order to proceed with the registration process, place an order and sign this
contract, the Client is required to provide certain personal details. The Client hereby
acknowledges that the personal data provided will be recorded and used by the
Seller in accordance with the privacy laws and ensure that Personal Data provided by
the Client is protected
12.2. The Client hereby declares and guarantees that the personal details provided to
the Seller during the registration and purchase process are truthful and accurate.
12.3. For any further information on how the personal details of Clients are
13.1. While the Seller takes all necessary precautions to protect personal data from
being leaked, falsified, manipulated or used by unlawful third parties, due to the
characteristics and technical limitations concerning the protection of electronic
communications via the Internet, the Seller does not guarantee that the information or
data viewed by the Client on the Site, even after the Client has provided relative login
credentials, will not be accessible or viewable by unauthorised third parties.