In this section you will find the answers to your most frequently asked questions on
purchases, products, prices, shipping and deliveries, returns and refunds.
In case you require further assistance, please remember that you can always contact our
Customer Service by clicking here → Contact usDO I HAVE TO BE REGISTERED TO PURCHASE ON THE SITE?
• We have introduced the registration in order to purchase on our Online Shop to
allow all our customers to visualize and trace the orders and quickly and easily
return products. But you can choose to check out as a guest as well.HOW DO I CHOOSE MY IDEAL SIZE?
• To help you choosing your size properly, please open the following link next to the
product chosen called → SIZE GUIDE
These values refer to your garment sizes, and the fits may vary according to the
silhouette proposed by the style (fitted or relaxed) and above all, material (or
materials) that make up the article.
Consult our sizes table at the size guide link, to find out which size calibration you
conform toWHICH SIZE IS THE MODEL WEARING AND HOW TALL IS SHE?
• Our model usually wear UK 10/ US 6/ Size M and her height ranges from 170 cm
to 176 cm.WHICH ARE THE WASHING INSTRUCTIONS FOR MY PRODUCT?
• The product sheet description page contains the washing instructions.IF A PRODUCT OR SIZE IS NOT AVAILABLE, HOW CAN I FIND OUT ABOUT ANYPRODUCT RE-STOCKING?
• If the size or product you desire is no longer available on our Online Shop, we
suggest you to send us an email at firstname.lastname@example.org in order to receive an
automatic email in case the product will be available again.
Once you receive the email, you can immediately purchase the product using the
preorder method, which allows you to buy the items while it is arriving at our
•WHO PAYS FOR ANY SHIPPING AND WHAT IS THEIR AMOUNT?
• The Product prices include Shipping Costs to your delivery address, if situated in
India. Overseas customers may please write to email@example.com to
understand shipping costs to their countryHOW LONG DOES IT TAKE FOR THE ORDER TO BE RECEIVED?
• Orders are processed and despatched by the warehouse within 72 working hours
for orders placed by 12 o'clock midnight from Monday to Friday (excluding
Products are normally delivered within 5 working days from the order despatch date
We remind you that orders placed with bank transfer will be shipped only after
receiving confirmation of the payment by our bank and it generally takes 2 to 3
working days for crediting the payment through bank transfer.
For further details on the delivery times of the orders, we recommend consulting our
Help area at the following link: → SHIPPINGHOW CAN I TRACE MY ORDER?
• It is possible to track your order from your personal account page by clicking
here → MY ACCOUNT.
Access the "My Orders" menu, select the order you wish to track and click "Track
your order" to instantly view its shipping status.CAN I MODIFY OR CANCEL MY ORDER?
• Once you place the order, it is no longer possible to modify or cancel it. You must
wait for the products to be delivered to exercise withdrawal. But do email us at
firstname.lastname@example.org, and we shall try to helpHOW CAN I RETURN AN ITEM AND WHAT ARE TIME LIMITS TO RETURN APRODUCT?
• It is possible to submit a request to return the purchased product within 3 days from
the date you received the order.
• You can submit a request for product return by following the instructions at the
following link → RETURNS
Inside this area, you will find all the necessary information on the various return
cases foreseen, shipping and return processing times. Or please email us at
email@example.comHOW CAN I EXCHANGE MY PRODUCTS?
• In case the product you receive is damaged, non-compliant or incorrect,
it is possible to ask for an exchange by following the instructions provided
at at the bottom of the Home page in Policies/Returns
To proceed with the return of your purchase, please follow the instructions
provided in section there.
From the moment our warehouse receives the returned products, it can take up to 3
working days to check the goods and issue the refund.
- It may then take up to 7 working days before you see the refund credited to your
account, depending on the transaction times of your bank.
• If you access your → ACCOUNT you will find all the information concerning the
status of your Return Request.